Wednesday, December 17, 2008

My iPhone Won't Ring - Help for the Audio Challenged

Help, my iPhone won't ring! I have heard this a few times and initially had to figure it out myself, so here's a quick fix for the situation.

The design of the iPhone's silent button is not obvious. It's the little toggle switch on the upper left of the iPhone's case, right above the volume control. If you accidentally switch this little devil you won't get audible rings. When you see the little orange ball you are in silent mode and if you don't have the silent mode vibrate option enabled you will miss all your calls.

First go to the Sound menu in the settings menu on-screen. The first two items on the Sound Menu on the iPhone (Settings/Sounds) has a Silent Vibrate (ON/OFF) setting followed by a Ring Vibrate (ON/OFF) setting. When the Silent button has been flipped, neither of these menu options will get you sound. The first option allows vibrate (ON/OFF) for Silent mode, but the current state of the hardware switch on the outside is not tied to the software settings. I'd probably want to see the audible Ring menu grayed out with a message about the outside switch being disengaged. There is an on-screen icon with a bell or a bell with a slash through it when you toggle the Silent switch, but that is not tied in to the Sound menu settings, so it's only helpful if you know the of button's existence in the first place and are looking at the screen when it is toggled. Granted there are only 4 buttons on the iPhone, but you would be surprised how many people get stuck on this. I think my suggested solution would probably solve most complaints.

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